We do not do remodels or concrete, just new pool builds. Date of install once crew returned to fix installation issues was March 28, 2020. It's way too much money to not finish the job but yet I'm still waiting. I do not have a customer by this name, address or phone number. BBB Business Profiles generally cover a three-year reporting period. He was a pleasure to work with; and always honest and respectful. Both of these items have been scheduled. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. What is Mustard Algae & How Do I Remove It From My Pool. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We dont just build pools, we change the way people live and entertain. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Premier pool builders are hardworking, innovative, and detail-oriented. Hello Susan. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Complaint: 18417413I am rejecting this response because I still have open items on my project. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. No one will call me. Request a FREE quote HERE or call us at (855) 212-2210. Fast and easy online application. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. "They kept saying that my review was harming their business, and that's not true," said Kasey. Like how do you leave a partially newly built pool in this condition? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Gunite, Fiberglass, Vinyl: Whats The Difference. 10/05/2021 Premier still has not called Jandy. They have multiple customers unhappy and complaining. 2018 CBS Broadcasting Inc. All Rights Reserved. Building a pool can add value to your home. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Thanks Aric!!! Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. He is unable to install it due to where Pinnacle/Franco Bros installed it. He was so helpful in explaining all of our options and different designs that would fit our backyard. Design Your Pool REQUEST A FREE QUOTE About Premier They keep saying that's normal.ummm..don't think it is. Were ready to turn your backyard into your own slice of paradise. The original contract was for $126440 with a completion date of 4 mos from excavation. Request a FREE quote HERE or call us at (855) 212-2210. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We also have a issue with the pool overflow draining. Do Not USE This company to build your pool. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Just finish! Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. DO NOT BUY A POOL FROM THEM!! He represented the couple in that case; he's also helping the Corcorans. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Wed like your honest feedback and want to hear about your issue(s). We are hopeful all is resolved today. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. All of this information is needed for the ultimate transformation. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. / CBS Texas. Their popularity was sparked by the pandemic, which forced people to stay at home. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Please fill out the form below and we'll be in touch as soon as possible. 2023 CBS Broadcasting Inc. All Rights Reserved. Well guide you through the process. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It was AWFUL! "I'd finally had it," said Kasey. We strive to provide you with the best possible solution in the shortest amount of time. ", "It was the truth -- it was completely the truth," said Kasey. Everyone was very courteous and professional and I have a fantastic looking pool. Thank you. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. See reviews below to learn more or submit your own review. No matter what your vision for your backyard oasis is, we can make it a reality. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. You do not have access to www.poolspanews.com. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. The disorganization and lack of accountability is mind blowing. We tried to get them there yesterday but scheduling made it impossible. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . The pool is still not complete as of now. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. 5 complaints closed in the last 12 months. A shipping, What is Mustard Algae In Pools? My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. This is the worst company you could use to build your pool. this customer is never satisfied. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Consumer complaints She has company. I would do it again with this pool company!!! Pools and spas have been hot-ticket items for the last couple of years. They did not come back to clean up any mess they had left. We've been waiting for this pool for over 6 months now. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. I am at my wit's end. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Request a FREE quote HERE or call us at (855) 212-2210. I highly suggest going with a different company. We spoke with seven customers who . We were told that it will be fine. Experience: We begin by sitting down and understanding your needs as a family. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Look no further than the experts at Premier Pools & Spas. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Do not use a Premier Pools franchise to build your pool. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. The first time he was nice, but then the issues started. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Can he perhaps provide a contract? Your call will always be answered by a live, knowledgeable . On 13th August 2021 my pool was plastered and filled with water. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Well start sending you the news you need delivered straight to you. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Fast and easy online application. There has been little progress the last three weeks. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. 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